Dune House

A-Z INFORMATION FOR DURING YOUR STAY

ACCIDENTS

If you incur any injuries while on holiday, please let us know. Please see below for Emergencies, and look under Hospitals for details of your nearest Accident and Emergency Unit.

ACCOMMODATION

As is stated in our contract with you, we cannot accept more than 9 people and two infants (under 2) in the house.

BREAKAGES

If you happen to break anything, please leave a note as it assists our Housekeepers to replace items effectively during the limited change-over period.

CAR CHARGER

Car charger can be found adjacent to parking area - power cable is kept in kitchen cupboard 

CLEANING

Our Housekeeping team will come in after your departure to make the house ready for the next guests (see Departure below) and although we don’t expect, nor want, you to clean, it would be hugely appreciated if you could leave the house in a good condition.

If you do need to clean the house during your stay, please only use the products that we have left, as some of the materials used in Dune House need very special treatment.

In particular:

The wooden floors upstairs are sealed therefore should anything liquid be dropped, please mop it up immediately.

CONTACTS

Contact number: whatsapp 07946490269. 

(Mon–Fri, plus emergencies).

Our usual hours of operation are within office hours, Monday to Friday.

If you require a prompt response please telephone this number.

Please do not email, text or tweet as these means of communication are not monitored as frequently out of hours.

DEPARTURE

You probably don’t want to think about the end of your holiday just yet, but on the day of your departure please do make sure that you leave the house by 10am.

We need time for the housekeeping team to get the house ready for the incoming guests.

On leaving, lock the front door and place the master key in the key safe where you found it on arrival.

The spare front door key and key to the utility house should be left on the kitchen island where you found them.

DOCTOR

The nearest doctor’s surgery is: Church Farm Surgery, Victoria Rd, Aldeburgh IP15 5BR. Tel. 01728 452027 www.churchfarmsurgery.nhs.uk

DOORS

The large doors from the house to the outside are locked and unlocked using the thumb-turn at the bottom of the glazing unit.

Turn anti-clockwise twice to unlock them, you may need to push them gently together to allow some freedom for the lock to disengage.

To lock, you may need to rock the locking door gently to find the biting point and turn the wheel twice clockwise until you hear the bolt engage in the keep.

Please do not force the doors.

DRONES

Please do not use drones near the house as they annoy the neighbours and upset wildlife in the area.

DRYING

Please dry any wet outdoor clothes in the utility house (outside), where there is a drying rack for your use.

ELECTRICITY

Should a fuse blow at any time during your stay, the consumer unit is located near to the day bedroom on the ground floor.

In the unlikely event of a power cut, the following aspect of the house will not operate:

In the case of power supply disruption to the area, this can be checked with UK Power Networks. Text POWER IP16 4NR TO 80886 for updates.

You will find a wind-up torch in the kitchen cupboards.

EMERGENCIES

If you need to call the emergency services, they will require the full postal address:

Dune House, Aldeburgh Road, Thorpeness, Leiston, Suffolk, IP16 4NR

Fire

There is a fire extinguisher by the front door and a fire blanket in the cupboard above the hob.

However, for anything serious, we would rather you close all the doors (provided it is safe to do so), evacuate the building and contact the fire service.

Electricity

If a fuse blows, the consumer unit is located near to the day bedroom on the ground floor.

Water

Should a leak develop the master stop tap is in the utility house (outside) where the washing machine and dryer can be found. It is located in the cupboard next to the washing machine. To gain access, please ring (see Contacts for details).

The key for the utility house can be found on the spare key ring, located on the island unit in the kitchen – where you found this manual.

See Hospitals section for medical emergencies.

See Contacts for other emergencies.

FIRE

The fire in the sitting room burns only the self-burning logs provided or seasoned logs. Both should be burnt on a bedding of ash.

Please do not use timber found on the beach.

The fire is opened by using the silver fire tool found on the hearth, by putting the circular opening over the raised disc in the gap at the bottom right hand side of the front of the fire.

1. The fire door opens upwards. Please do not try to open the door as if it were hinged to the side, as this will break the opening mechanism. If this error does happen, please do not attempt to fix it – to repair the door will require special equipment (and it is dangerous to attempt to repair it without this equipment).

Matches can be found in the cupboard above the hob.

FIREWORKS AND LANTERNS

Dune House sits in a rural/beach location and as a result fireworks are not permitted. In addition, Chinese lanterns are not allowed as the wires and bamboo supports can be eaten by wildlife and dogs, causing injury.

FIRST AID

A simple first aid kit is located in the cupboard above the hob. Please leave it out if you had occasion to use it.

FURNITURE

Please note that the main sections of modular seating in the living area are joined together and should not be taken apart. If you do move any furniture during your stay, we would be grateful if you could return it to where you found it before leaving.

GARDENS

We aim to provide gardens at our houses that reflect the local area. At Dune House the grounds have been left as they were, just dunes with minimal planting.

GAS

The under-floor heating is powered by mains gas. Should you need access to the mains gas stop tap, it is located in the utility house (outside). To gain access to the panelled-off area in the utility house, please call the number shown under Contacts.

HEATING

Dune House is heated through an underfloor system downstairs and a traditional radiator system upstairs.

The temperature in the upstairs bedrooms can be controlled using the radiator controls. Please note that the controls to the boxed-in radiators can be found to the side of the radiator housing.

Should you feel it necessary, the heat can be topped up by use of the wood burning fire.

HOSPITALS

The nearest hospitals can be found at:

Accident and emergency

Ipswich Hospital, Heath Road, Ipswich IP4 5PD. Tel. 01473 712233

James Paget University Hospitals NHS Foundation Trust, Lowestoft Rd, Gorleston on Sea, Great Yarmouth NR31 6LA.
Tel. 01493 452452

Minor injuries clinic

Patrick Stead Hospital, Bungay Road,  Halesworth IP19 8HP. Open Monday to Friday 9am-5pm only.

HOT WATER

Hot water should be available at all times.

INSTRUCTION MANUALS

We have included below instructions on how to use the simplest functions of the electrical appliances, but should you need the detailed manuals, they can be found in the box in the sitting room cupboard (next to the stairs).

KEYS

When you enter the house, you should find a spare front door key and the key to the utility house on top of the island in the kitchen.

On final departure, lock the front door and place the master key in the key safe where you found it on arrival.

The spare front door key and key to the utility house should be left on the kitchen island where you found them.

LOST PROPERTY

Please try not to leave anything behind when you leave the house. If you do, unfortunately Living Architecture cannot accept liability for the loss.

Lost property will normally be disposed of if it is not collected within 6 months. Living Architecture may charge a reasonable fee to cover the costs of storage, handling and postage for lost property.

NATURAL ENVIRONMENT

As you know, Dune House is situated on the beach. Please respect the wildlife and the environment that the area is known for, particularly when visiting with a dog.

At certain times of the year the house can be subject to the sort of conditions that come with its location. This might include insects and flies.

PARKING

The parking area for Dune House is well defined, please only leave your cars in this area.

PETS

One well behaved dog is allowed at Dune House. We would be very grateful if you do not allow your dog on the furniture in the sitting room, on the bed on the ground floor or on the beds and window sills upstairs.

RUBBISH AND RECYCLING

In order to meet the requirements of the local authority, please sort rubbish using the bins in the kitchen according to:

Dry recyclable waste

Glass

General waste – NB due to the beach location of Dune House we are unable to run a compost heap so please add any compost waste to the general waste.

When the bins in the kitchen are full, please transfer to the labelled wheelie bins found in the bin store adjacent to the car park.

STANDARD LAMPS

Some of the standard lamps in the living room have a master switch on the wall around the corner from where the TV is situated. The lamps are on a 5amp circuit and can be switched on/off individually using the floor switch on the cable. If moving the furniture, please take care not to trap the wiring for the lamps.

SHOWER MATS

Non-slip shower mats can be found in the drawers in the beds.

TELEPHONE

Most mobile providers operate in this area, although reception can be patchy in some parts of the house.

TERMS & CONDITIONS OF BOOKING

Your contract with us is bound by the terms and conditions to which you have agreed. These can be found at www.living-architecture.co.uk/terms-conditions.asp

To help preserve the high standard of our houses, and for insurance purposes, we want to remind you not to allow anyone into the house except for those guests who are actually sleeping in it – so please do not allow extra visitors (unless you have made a prior arrangement with Living Architecture).

TOWELS

You will find a set of towels for each person that the house accommodates (but please do not use these outside or as beach towels).

(UNEXPECTED) VISITORS

As Dune House is on the beach, interested passers-by may ask to be shown around the house. In the interests of your own privacy and security, we urge you not to do this.

UTILITY HOUSE

On arrival you will find the key to the utility house on top of the island in the kitchen.

The utility house (outside) is where the washing machine and tumble dryer are.

All the services are located in this building and are boxed off securely for your safety.

WATER

Water for Dune House is supplied by the mains supply which is very hard, so a water softener has been installed. Drinking water is supplied through the main tap in the kitchen.

WCs / TOILETS

To reduce the water consumption at Dune House, the toilets are supplied with rain harvested water. At different times of the year this can produce a brownish hue.

WI FI

Dune House is set up with Wi Fi. However, due to the house’s location – and for reasons beyond our control – internet access can be intermittent at times.

WINDOWS

Our policy is to clean the windows periodically, but, due to the elements, it is not always possible to keep them clean between these times.

 

ELECTRICAL

MICROWAVE COMBINATION OVEN

Miele H5080

To use as a microwave, select Microwave from the main menu. It can be used in an automatic or manual mode.

If Automatic is selected, a range of cooking options will appear, follow the instructions on the display.

If using the microwave in manual mode, select the function you require and a number of options will be presented – power level, temperature, level, duration, finish and so on.

The Microwave function is rated at 1000W.

Quick trouble shooting:

If the display is dark - see if the power has tripped, you will need to re-set the language used and the clock: follow the instructions on the welcome screen when the power is turned on.

If a programme will not start:

In Microwave mode: check that the door is properly shut, and that a power setting and duration have been entered.

If using a combination programme: check that a power setting, cooking duration and temperature or grill level have been set.

OVEN

Miele H5681

Switch the oven on using the sensor on the panel (a vertical line inside a circle).

The oven has a wide range of automatic programmes. Select Automatic and scroll through the list of items that you want to cook; each has a sub-menu prompting for further information.

To use the Manual function, select that option having first placed the food in the oven. The display will light up and show the recommended temperature. Change the temperature if you require.

Cooking progress can be seen and once the oven has reached temperature a signal sounds (if switched on). If you wish to make any changes during cooking, press Change.

Details of how to use the timer, the Moisture Plus function and other functions are in the manual.

Quick trouble shooting:

If the display is dark, see if the power has tripped, you will need to re-set the language used and the clock: follow the instructions on the welcome screen when the power is turned on.

If the oven does not heat up, check whether the system lock has been activated.

HOB

Miele KM6322

The hob has sensitive electronic sensors that react to finger contact.  Please do not press the sensors indiscriminately as the hob will not operate.

The hob must be switched on using the sensor at the front of the control panel – a vertical line inside a circle. The sensors will all light up. If no function is selected, the hob will switch off automatically to save power.

Touch one of the 4 cooking zones that you wish to use and the power level you require.

Please note that induction hobs only operate when in contact with a suitable (induction) pan. There is a cast iron, non-stick roasting tray that can be used on the hob too.

Please do not clean the hob with washing up liquid, only a suitable ceramic liquid can be used or wiping with plain water also works very well.

DISHWASHER

Miele G6660

A few dishwasher tablets have been left in the pull-out bin drawer to the left of the sink.

Please note that the door is heavy and can fall if not held when opening.

Once the machine is loaded, ensure that the spray arms are not obstructed.

Please note that there is no cutlery basket, instead there is a cutlery drawer at the top ofthe machine.

Switch the machine on. Select the required programme using the Programme selector button.

Quick trouble shooting: if the machine will not start, check the door is fully closed. If still not operating, check that the power supply has
not tripped.

Please do not put wooden items such as chopping boards into the dishwasher.

WASHING MACHINE

This is located in the utility house (outside)

Miele W5922

Looking at the display panel, use the up and down arrow buttons to select the programme that you require, press OK to select.

Switch on the washing machine – the interior drum light will come on.

Select a programme using the programme selector dial.

If you select the Further Programmes/ Settings option, the options will show up in the display panel and the required option can be chosen using the up and down arrows.

If you require, you can select a temperature and spin speed.

When the drum is loaded, the display shows the amount in the drum and calculates the amount of detergent required  - this percentage relates to the amount of detergent recommended by the manufacturer, ie 100% means use all that the detergent manufacturer recommends.

Press start.

Quick trouble-shooting: if the display is dark, the display has switched off to save energy, press any switch.

If the power to the machine has been turned off it may need to be set up again.

TUMBLE DRYER

Miele T89226WP

Looking at the display panel, use the up and down arrow buttons to select the programme that you require, press OK to select.

After a programme has started, the unit will estimate the time it will take to dry the load.
The Perfect Dry indicator will flash while the calculation is taking place. An estimated time remaining will also be shown on the control panel.

Quick trouble shooting: if not set up correctly, the machine may not work – turn of the unit and when the welcome screen appears, select the language and time of day.

If the water collection drawer is full, the dryer will not work and will make a beeping sound, if this happens pull out the drawer and empty the collector.

Information correct as of May 2023